Shipping policy
At Earthy Solutions, we want your order to arrive safely, on time, and exactly as expected. Please review our shipping policy below so you know what to expect from the moment you place your order to the moment it arrives at your door.
Processing Time
All orders are processed within 1–3 business days after your purchase is placed. Orders submitted on weekends or holidays will begin processing on the next business day. Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow its journey to your doorstep.
Shipping Times
Estimated delivery times vary based on your location and the shipping method selected at checkout. While we do our best to ensure timely delivery, estimated shipping times are provided by the carrier and are not guaranteed. Occasional delays may occur due to high order volumes, weather conditions, or other circumstances outside of our control.
Tracking Information
Once your order has shipped, you will receive an email with your tracking number and a link to monitor your shipment in real time. We encourage you to track your package regularly so you stay informed of its progress and estimated arrival date.
Shipping Rates
Shipping rates are calculated based on your order details and delivery location and will be clearly displayed at checkout before you complete your purchase. We are committed to offering fair, transparent shipping options with no hidden fees.
Incorrect Shipping Addresses
Please review your shipping address carefully before completing your order. If you notice an error, contact us immediately at earthy3solutions.com.
- If your order has not yet shipped, we will do our best to update the address before it leaves our facility.
- If your order has already shipped, we are unable to redirect the package in transit. Should the package need to be re-shipped, additional shipping charges may apply.
Acting quickly gives us the best opportunity to help — don't hesitate to reach out.
Lost, Delayed, or Delivery Issues
Once your order ships, you will receive tracking information to follow your package every step of the way. We understand how stressful it can be when a shipment doesn't arrive as expected, and we want you to know we are here to help.
If your package is delayed, marked as delivered but not received, or appears to be lost, please contact us at earthy3solutions.com. We will work with you and the shipping carrier to investigate the issue and identify the best possible resolution.
While carrier delays and delivery errors are outside of our direct control, your satisfaction matters deeply to us. We are committed to supporting you throughout the process and will do everything reasonably possible to help make it right. Each situation is reviewed individually so we can determine the most appropriate course of action.
Damaged Packages
We take great care in preparing every order, but if your package arrives damaged, please contact us within 7 days of delivery at earthy3solutions.com and include the following:
- Your order number
- Photos of the damaged shipping box
- Photos of the damaged product
We will review your claim promptly and work toward a fair resolution. Your experience with Earthy Solutions matters to us, and we appreciate the opportunity to make it right.
Contact Us
Have a question about your order or shipment? We're here for you.
📧earthy3solutions.com
Our team responds as quickly as possible during regular business hours.
Thank you for choosing Earthy Solutions. We truly appreciate your trust and support.